Returns

Returns and Exchanges

If you are not satisfied within 60 days of purchase, you may return it to us. Please note that all returned merchandise must be intact, new and unused in it's original packaging with all documentation, parts and accessories to ensure full credit. New and unused means that it must be in saleable condition, not used, dirty or washed. We will promptly issue a refund upon the receipt of the saleable goods. Freight charges for return shipments are the responsibility of the consumer and are not refundable.

Damaged Merchandise

Unfortunately, packages sometimes get damaged in transit. Please make every effort to inspect your package prior to acceptance from the delivery service. If your package has visible exterior damage, please note this on the shipping document that you are requested to sign at the time of delivery. If the item is damaged, please contact Emdin's USA Baby at 888-950-2229 immediately. We will either replace the damaged parts if possible or ship out a new item at our discretion and at our expense. Requests for replacement parts will be processed as quickly as possible.

Defective Merchandise

For items that are found to be defective more than 30 days after purchase, please contact the manufacturer directly for warranty information. We will not be able to replace defective items after 30 days of purchase however we are happy to assist you in providing communication to the manufacturer.